Client Success Lead

Own the relationship after the deployment goes live. You'll be the primary point of contact for a portfolio of government and enterprise accounts — tracking SLAs, running renewal and expansion conversations, and making sure issues get escalated to engineering before they become the client's problem instead of after. This role sits between delivery and the client, translating technical reality into what a Principal Secretary or Head of Operations actually needs to hear, and translating client priorities back into what the delivery team should work on next.

• 3+ years in client success, account management, or delivery management for enterprise software
• Comfortable managing SLA commitments and escalation paths
• Experience working with government or large enterprise stakeholders
• Strong written and verbal communication — you'll write the updates a Principal Secretary reads
• Bonus: prior experience in a technical delivery or consulting role